Jobs - A Career With Klaben is Closer Than You Think!®


Below is a listing of our current employment opportunities. Please check back often for updates.

COME GROW WITH US!

Equal Opportunity Employer


Automotive Service Advisor

Job Summary
Success oriented individual who will effectively communicate with customers concerning preventive maintenance, service needs and repair costs of motor vehicles presented for service. Exceed customers’ expectations and deliver the WOW factor while working as part of a team to meet departmental goals and objectives.

Essential Duties
- Determine customer's initial expectations of service visit and need for scheduled maintenance
- Recommend vehicle repair and maintenance to customer based upon initial customer request, customer explanation, analytical process, management direction, vehicle operation, manufacturer guidelines and online resources
- Promote sale of products and services mutually beneficial to customer and dealership
- Communicate effectively with service technicians and management about ordered maintenance and repair work
- Assign time to each job based on customer labor time guide designated by management
- Follow up to verify customer satisfaction
- Build relationships with customers to promote repeat and referral service business.

Requirements
- Associate's degree or equivalent from two-year college or technical school or six months to one year related experience or training or equivalent combination of education and experience. Should have working knowledge of applicable manufacturer's diagnostic system and shop manuals.
- Ability to use computers for mathematical calculations, word processing, emails, research, training, testing, customer interaction and as may be required for the effective execution of all dealership and manufacturer processes and procedures
- Well-organized and ability to multi-task to maintain work flow and customer satisfaction
- Winning attitude, excellent communication and sales skills and strong focus on quality and customer satisfaction
- Valid driver's license maintained throughout employment

Benefits
- Opportunity to grow with an established, successful organization
- Modern facility and excellent work environment
- Located in smaller city with lots of appeal for families
- Available benefits include health, dental, vision, life, disability and employer-participation in 401(k) retirement savings
- Paid vacation and holidays

If you are interested and meet our qualifications, please email or call 800-686-3139.


Automotive Technician

Job Summary
Diagnose vehicle problems, competently maintain and repair vehicles in a professional, neat and timely manner.


Essential Duties & Responsibilities
Essential Duties & Responsibilities include the following; other duties may be assigned:

Analyzes the need for scheduled maintenance and repair of vehicles; diagnoses vehicle problems using customer explanation, personal observation, vehicle operation, technical diagnostic equipment, printed publications and online resources. Repairs vehicles based upon analysis with approval of management. Uses parts from sources approved by management. Takes care to keep vehicle neat and clean. Respects property of customers and the privacy of any materials left in the vehicle.

Communicates effectively with management about vehicle diagnoses and recommended maintenance and repair work; calls attention to management of needed or recommended repairs outside of initial request. Follows management guidance in repair process; protects privacy of customer information at all stages of service process; adheres to governmental regulations and dealership policies pertaining to vehicle service and customer relationships.

Completes repairs within time frame designated by labor time standards manual adopted by management or, if warranty repairs, the manufacturer’s Service Labor Time Standards Manual.

Acquires and maintains comprehensive knowledge of vehicles serviced by dealership; completes training and testing specified by management; maintains manufacturer’s and ASE certifications as required by dealership; develops and maintains information processing skills specified by management consistent with dealership’s mode of conducting its service business.

Conducts business in a courteous manner with customers and dealership personnel; maintains a neat appearance; adheres to dealership dress standards for the position as set by management from time to time.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required or desirable.

Education and/or Experience
Associate’s degree or equivalent from two-year college or technical school or six months to one year related experience or training or equivalent combination of education and experience. Should have working knowledge of the SBDS (Ford Service Bay Diagnostic System), SBTS and shop manuals.

Language Skills

Ability to speak clearly and comprehend the English language; ability to read and comprehend complex service manuals and online repair information and instructions in the English language; ability to effectively communicate diagnostic conclusions to service advisors and management.

Mathematical & Computer Skills
Ability to calculate figures and amounts using addition, subtraction, multiplication, division and percentages customarily involved in the diagnosis and repair of vehicles. Ability to use computers for mathematical calculations, basic word processing, service research, training and testing.

Reasoning Ability

 Ability to understand and carry out instructions in written or oral form related to the diagnosis and repair of vehicles; ability to comprehend detailed product and repair information provided by manufacturers.

Certificates, Licenses, Registrations
Valid driver’s license maintained with any change in driving privileges reported immediately to management; manufacturer’s certification for servicing vehicles sold by dealership; ASE certificates for all repairs to be undertaken by technician;

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to stand, walk and use hands and fingers to handle or feel. The employee frequently is required to reach with hands and arms; the employee is regularly required to talk and hear at normal speaking levels. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally move more than 100 pounds with assistance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee is regularly exposed to moving mechanical parts and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, vibration, risk of electrical shock and outside weather conditions. The employee is expected to operate or be a passenger in customer vehicles driven on private property and public roads as part of the vehicle diagnostic process. The noise level in the work environment is usually moderate and occasionally loud.

Disclaimer: This job description is not a contract of employment.  No Klaben Auto Stores manager or other employee at the Klaben Auto Stores has the authority to make a commitment of guarantee of continued employment to you; this job description, or any dealership publication, practice, or procedure should not be understood to make any such commitment. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee.

If you are interested and meet our qualifications, please email or call 800-686-3139.


Automotive Sales Representative

Considering sales? Like technology? At ease meeting people in a business setting? A career in Automotive Sales is far different than the stereotypes of the past. Today, success in automotive sales requires an educated approach to selling high-technology vehicles in a digital age.

Join a professional sales team that has achieved sustained success by exceeding customer expectations while adhering to the highest standards of integrity. Klaben Auto Stores has created an effective digital communication platform that draws traffic to the showroom and keeps your name (and face) in front of customers. Internet, Wi-Fi, Twitter, Facebook and a terrific follow-up system are just some of the tools used daily to complement your face-to-face customer communication.

You will learn both product features and relationship selling in an ongoing process designed to instill pride in what and how you sell. A career in automotive sales at Klaben offers you the opportunity to set and achieve your own measure of success.

Job Summary
New and pre-owned vehicle sales and new-vehicle leasing. Success achieved through initiative and integrity supported by a family-owned automotive sales business with a 40 year history. Join a long-standing successful sales team. New vehicle brands represented include Ford, Lincoln, Chrysler, Jeep, Dodge and Ram. Substantial opportunity with open sales floor.

Essential Duties
- Assist customers in acquisition of vehicles in a professional manner executing all responsibilities with uncompromised integrity;
- Adhere to dealership policies in all sales related processes, individually and as member of sales team.
- Use initiative and diligence in prospecting for new customers.
- Achieve consistently high customer satisfaction ratings.
- Qualify for manufacturer certifications in a timely manner, and effectively demonstrate vehicle features and benefits to customers.
- Enthusiastically communicate to customers benefits of doing business with Klaben Auto Stores.
- Promote repeat and referral business by building customer relationships through outstanding service and consistent follow-up

Requirements
- High school diploma; some college experience at an accredited institution considered but not required.
- "Must Haves" include -- attitude focused on providing outstanding customer service; aptitude to learn customer-driven vehicle sales approaches; ambition for personal success tied to uncompromised integrity; ability to use available technologies effectively for communication and training;
- Excellent communication skills;
- Friendly, engaging manner consistent with sales success.
- Previous vehicle sales experience considered but not required.
- Valid Ohio driver’s license with good driving record.

Benefits
- Opportunity for professional growth with established, successful organization
- Available benefits including health, dental, vision, life, disability and 401(k) retirement savings
- Paid vacation and holidays

Contingencies
Applicants who are extended an employment offer will be required to complete a pre-employment drug screen and background check. All employment offers are contingent upon the successful completion of these pre-employment processes.

If you are interested and meet our qualifications, please email or call 800-686-3139.


Porter – Full Time

Job Summary
Klaben Auto Stores is seeking a Porter – 40 Hour Work Week.

Summary of Essential Duties
Transport customers, pickup up and deliver fleet vehicles to companies, clean service shop, remove trash, keep lot clean, maintain landscape, wash cars, inspect and receive new vehicles, perform other miscellaneous duties as needed.

Job Requirements
Must have valid driver’s license and clean driving record; must obey all traffic laws while operating company vehicles.

Must maintain neat and clean appearance; should be personable and properly represent Klaben Auto Stores due to direct contact with customers.

Prior experience desirable but not required. Reliability and desire for good hard work is required.

Must be able to regularly lift up to 25 pounds, often lift up to 40 pounds and occasionally lift up to 80 pounds.

Benefits
Opportunity for advancement – entry level position for someone interested in a career with the dealership.

Full-time position.

Available benefits include health, dental, vision, life, disability and employer-participation in 401(k) retirement savings.

Contact
Must apply online at Monster.com or please mail resume:

Attention:
Human Resources
1089 W. Main Street
Kent, OH 44240


Equal Opportunity Employer